help for icons
with love
help for icons
with love
with love
Customer Services
FAQ
Got a Question? Check our FAQ below
Can’t find what you’re looking for, or want to let us know something?
We’d love to hear from you.
Placing an Order
You are not authorised to order Products via this Website if You are Younger than 18 years of age.
All Orders are subject to acceptance by Us and are subject to availability. After placing an Order, You will receive an email from Us acknowledging that We have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by sending You an email that confirms that the Product has been despatched (the “Despatch Notice”).
The Contract between Us will only be formed when We send You the Despatch Notice. Where, in our reasonable judgement, We believe that there is an Error, We will be entitled to cancel Your Order and refund Your payment.
Where the Error is noticed before the Order is dispatched, We will use all reasonable endeavours to inform You and allow You to choose whether to re-place the Order at the correct price or to have Your Order refunded.
Find Out MoreUK Next Day Delivery
Your item will be shipped same day for next day delivery. We aim to deliver Next Day delivery Orders within 1 to 2 days. ALL deliveries will be made between 08:00 and 20:00 Monday – Saturday (excluding Public/Bank Holidays).
Our courier is not available to deliver next day to the following locations:
- The Scottish Highlands and Islands,
- Isle of Wight,
- Isle of Man,
- Northern Ireland
ALL deliveries will be made between 08:00 and 20:00 Monday – Saturday
UK Standard Delivery
We aim to deliver all mainland UK standard delivery Orders within 5 working days Monday - Saturday.
We aim to meet these timescales but during busy periods (including sale) deliveries may take a little longer.
ALL deliveries will be made between 08:00 and 20:00 Monday-Saturday (excluding Public/Bank Holidays). Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to two working days longer.
We also deliver to the Channel Islands. For details of the service please see Our Delivery page.
Find Out MoreReturns & Refunds Policy Summary:
- All eligible UK returns are accepted within 14-days of receiving them for a refund
- Returns must be in new and unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise, and merchandise with tags removed.
- Your returned items can take up to 28 working days to reach us, be processed and fully refunded.
- We do not accept returns on personalised items, or products specified as non-returnable.
- Once we receive your returned items, you will receive an email notification of your refund or your account credit if it's an exchange. Refunds will be made to the payment card used to purchase the items.
Find more about our returns & exchanges policy
For all users
Pay Later
Financing
Pay with Klarna
eGift Cards
The minimum purchase is £10.
Funds will be loaded to your digital eGift card within 24 working hours of processing your order, but please always check the balance on your card before trying to make a purchase. Your Gifts For Icons eGift Card can be used online only at www.giftsforicons.com. If your eGift Card code is lost or stolen please contact Customer Services as soon as possible so we can arrange for your eGift Card to be blocked.
Your eGift Card is valid for 12 months from the date of purchase before it will expire.
Find out more about eGift Card terms and conditions
Free standard delivery
*Free standard delivery is only available on orders for delivery in the UK. Free UK delivery is not applicable to next day delivery orders, or faster delivery services.
Introductory Offer*10% off introductory offer is only available on sign up of an account and is applied ot the first order only. This offer cannot be used in conjunction with any other offer.
Find out more about our promotion terms and conditions
10% off – Student Discount
Keyworker Students get 10% Off (Almost) Everything
To say a heartfelt thank you to our amazing key worker students we’re offering a 10% discount on purchases from our online store.
If you’re a student enrolled on a course related to health, dentistry, veterinary, education and social care in the United Kingdom, just complete the form below and we'll send you your unique student discount code - valid until you graduate. Happy shopping!
To Claim Your Student Discount
- Register on our website
- Complete the online student form here
- Click on Student Discount Link in Checkout
- Verify your info ID and your discount will be automatically applied
You'll find the full terms and conditions here
We are a registered data controller under the EU General Data Protection Regulation 2021. This policy sets out how we collect, use and disclose information gathered from your visit to our site.
Find Out More“Conditions” means these terms and conditions;
“Contract” means the contract incorporating these Conditions which is formed when you place an Order and We confirm acceptance of the Order;
“International” means countries other than the United Kingdom (UK)
“Order” means an order placed by You via this Website for one or more Products;
“Personal Information” means all and any information provided by You in an Order or when registering, connecting or engaging on any part of this Website to include without limit your name, address, age, email and card payment details;
Base Layers & T-shirts
Wash separately to other items. Turn inside out and machine wash at 30 degrees. Do not use bleach. Dry flat or tumble dry on a very low heat. Hang straight away.
Find out more
Keyworker Charities
As your biggest fans, we have pledged to give back to your specific charities. Those that provide interventions and practical support through grants, finance, advice, information, therapy, counselling and contribute to your holistic mental and physical wellbeing.
That's how we demonstrate how much we value you, by supporting the charities that care just for you.
Find Out MoreWe’re thrilled you want to be part of our journey in supporting, championing and raising awareness of the Icons brand and how we empower, advocate and serve you through your keyworker charities and the Fit For Icons Foundation. We’re looking for individuals who are aligned with our vision and values and want to share the love for the Icons brand and what we’re about.
We need to know there’s a good match between us, that’s why we ask you to provide us with some details. Sadly, we can’t take everyone (we wish we could), so if we think it’s a great match, we’ll get back to you within 24hrs.
We’re looking for keyworkers in health, dentistry, veterinary, education or social care. So whatever your role within them, we’d love to hear from you.
Find Out MoreSend your friends our way and oth you and they get 15% off their first order. It's a win, win!
Find Out More
By registering for refer-a-friend, you nominate the friends you want to give a reward of 15% discount off their first order at Gifts For Icons website. When your friend makes their first order online, you’ll receive an email giving you a 15% reward off your next online order with us. It’s a win-win!
After registering you’ll be given the option to refer a friend by email, Facebook, Instagram, TikTok, Google or you can copy and paste the link. Our refer-a-friend programme also allows you to share this offer with any, or all of your friends by word of mouth, using just your registered email or registered name to claim their reward.
To get their reward, your friend simply needs to register and when prompted enter your registered email or name you used to sign up. They will receive their unique promotion code by email. To redeem the discount, the code should be entered into the promotion code box on the checkout page.
When the friend you referred makes their first order to the minimum value, you’ll receive an email with your reward code, as long as your friend makes the order using the email or name you’ve registered with.
To be eligible for the reward, your friend must be a new customer. If your friend has shopped with us before online, they will not be eligible for the reward.
You can refer as many friends as you like. The more friends you refer, the more rewards you get!
Great! Visit www.giftsforicons and register your account. You can enter your friends registered name or email on the checkout page by clicking “Been referred by a friend?” underneath the promotion code box. Make sure that you check with your friend to ensure you’ve used the right name as registered, so we can find them. After registering for the reward, you will receive a unique promotion code to your registered email address. Simply enter this code into the promotion code box on the checkout page to get your discount. To be eligible for the reward, you must register with us and be a new customer, shopping on our website for the first time.
When you’ve chosen your favourite products, you’ll need to go to the checkout page. Before you submit payment, make sure that you enter your friend’s name by clicking on “Been referred by a friend?” underneath the promotion code box. When you enter your friend’s name, you’ll be able to register for your reward which will be sent by email. Make sure that you check with your friend to ensure you’ve used the right name as registered, so we can find and confirm the referral.